Terms & conditions
General Terms and Conditions of Business
Please read and understand our Terms & Conditions detailed below before booking a retreat event with Retreats Croatia. When booking with Retreats Croatia, you will be required to confirm your agreement to these Terms & Conditions as part of the booking process.
Any user of the website has to be 18 years of age or older and agrees to be entirely financially responsible for all charges and other fees arising from use of the website.
1. General Provisions
The website www.retreatscroatia.com is owned and operated by A priori Ltd, OIB:16768262687, established and existing under the laws of Croatia. Its principal place of business is island Hvar, Croatia with head office located at: Marina Sabića bb, 21460, Stari Grad, island Hvar, Croatia. Agency ID COD: HR-AB-2A-060273090
2. Booking and Payment
We receive inquiries and retreats bookings in electronic form, via phone, in writing or in person at the office Hvar unlimited in Stari Grad. In order to confirm their booking, a Guest is obliged to pay a deposit in the amount of 30%-50% of the total booking amount, depending on the retreat within three business days after accepting the offer, and to send confirmation of payment via e-mail (within 24 hours of payment). Payment is possible by direct bank transfer on our account (HRK or EUR).
After we receive a deposit, we will issue a voucher with all reservation details.
By paying the deposit, the Guest confirms that they are familiar with these General Terms and Conditions of Business and that they accept them in their entirety. In addition, payment of the deposit also acts as booking of the retreat. Deposit is non-refundable at any condition, unless it is agreed by Agency and indicated on the vaucher.
The rest of the total amount Guest is due to pay no later than 30 days before the arrival date, unless otherwise agreed with Agency and indicated on the vaucher. Guest is obligated to send to the agency a bank confirmation by email within 24 hours of payment.
In the case that the payment is not received within the specified time, we reserve the right to cancel your reservation.
If the period between the date of booking and the date of the retreat is less than 30 days, the entire amount has to be paid immediately after booking, unless it is agreed by Agency and indicated on the voucher.
The Guest shall bear the costs of money transfer in their entirety.
3. Retreat Prices
Each retreat is listed with its price. The retreat price includes everything indicated in the retreat program itself.
Additional services are charged separately, in arrangement with Retreats Croatia Agency: transfers, extra meals, massage, travel insurance, any extra activities outside of those set out in our retreat packages….
Retreat prices are listed in euro. The agency Retreats Croatia reserves the right to modify the prices (in case the service provider changes the price, or in case of changes in the exchange rate).
If a Guest has already paid the deposit for their retreat, the Agency guarantees that they will pay the same price that was stated in the calculation based on which they paid the deposit.
The Agency undertakes to immediately notify the Guest about any changes in the price that occur after registration, but before the payment of the deposit, and to send them a new invoice.
If more persons than confirmed by the booking arrive on retreat, the Agency is entitled to deny accommodation and retreat to the unannounced guests, or to accept all of the guests with the payment of an extra charge for the unannounced guests on the spot.
4.Categorisation and Description of Accommodation
The accommodation units are described according to the official categorisation of the authorised institution. The standards for accommodation, service and food are different in every country and cannot be compared.
The Guest can arrive at the accommodation unit after 04:00 p.m., and they must leave the accommodation unit by 10:00 a.m. on the day of departure.
5. Agency’s Right to Changes and Cancellations
The Agency is entitled to change or cancel bookings for retreats in case of the occurrence of extraordinary circumstances that cannot be prevented or avoided prior or during the period of the Guest’s stay.
Due to retreat instructor cancellations or other situations beyond our control, agency Retreats Croatia reserves the right to change bookings and shall inform Guests as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred.
Retreats Croatia can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.
6. Guests’ Right to Changes and Cancellations
If a Guest wishes to cancel or change retreat, they must send an written letter to the agency email: email@example.com
A change in booking is considered a change in the number of guests or a change in the start and/or end dates for using the service. If it is possible to make a change without further expenses for Agency, it will be made free of charge. If a Guest that is canceling their trip finds a new user for the same retreat, and if this new Guest meets all the conditions for using the stated retreat, agency will accept it without charge.
If the change of the reservation is not possible, and the Guest cancel a confirmed reservation because of it, following cancellation conditions will apply:
- Deposit of 30%-50% is non-refundable at any condition, unless it is agreed by Agency and indicated on Vaucher,
- If the Guest cancel the reservation 30 or less days prior to the arrival date, he/she will lose the total payment, unless it is agreed by Agency and indicated on Vaucher,
- in case of no-show or cancellation after the use of the package has already begun, the Guest is obliged to pay the full price of the package.
If a Guest does not arrive at the booked accommodation unit by midnight on the start date of the service, and if the Guest has not contacted the Agency regarding this, the booking shall be considered canceled.
7.Obligations of the Agency
The Agency should take care of the implementation of services, the selection of accommodation and retreats, yoga teachers, and the rights and interests of Guests in accordance with the practice of the tourism industry. Agency is obliged to ensure that the Guest is provided with all of the services they have purchased and is therefore liable to the Guest for any failure to provide such services or a part of such services.
8.Obligations of the Guest
The Guest is obliged to:
– possess valid travel documents
– adhere to the customs and foreign exchange regulations of the Republic of Croatia
– adhere to the rules of conduct for the retreat and cooperate with the Agency in good faith
– have travel insurance.
In case the Guest fails to adhere to these regulations, the Guest will bear all of the expenses and be liable for the damage incurred. By confirming their booking, the Guest obliges that they shall, in case they cause any damage, reimburse the service provider for all damage on the spot.
9. Guests Health
Guest’s must comply fully with all and any health and safety regulations introduced by Retreats Croatia. Guest must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Guests who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga or any other activity.
Retreats Croatia is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher/instructor of any previous injuries.
Women who are 12 to 28 weeks pregnant need to provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
10. Travel Insurance
Travel insurance packages, such as personal accident coverage or illness coverage, coverage for lost or damaged luggage, voluntary health insurance and other forms of insurance, are not included in the booking price. By paying for booking, the Guest confirms that the aforementioned forms of travel insurance have been offered and/or recommended to them. In case the Guest requests the stated insurance, the insurance can be arranged directly at one of the insurance companies, in which the agency acts exclusively as an agent.
We recommend that you study all the insurance conditions very carefully before purchase.
You can also find at our website recommendation for the Travel Insurance.
The Agency is not responsible for any luggage that is destroyed, damaged or lost while in the accommodation unit during retreat. Lost luggage or theft must be reported to the agency and the police station that has jurisdiction.
12.Protection of Personal Information
The Guest provides personal information on a voluntary basis. The personal information of the Guest is necessary for the process of executing the requested service. This information will also be used for further communication with the Guest. The Agency undertakes not to disclose the Guest’s personal information to any third party, except for the purpose of executing the requested service. The Guest’s personal information will be stored in the database in accordance with the Personal Information Protection Act. The Guest approves for their personal information to be used by the Agency for marketing-related purposes.
13. Resolution of Complaints
In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify the Agency as soon as possible.
On the day of arrival, the Guest is obliged to immediately complain about any unsatisfactory services to the service provider and to notify the Agency about this. If, on the spot, the Guest does not accept the offered solution to the complaint that corresponds to the service that has been paid for, the Agency is not obliged to acknowledge any complaints made subsequently (if an adequate alternative exists in the same facility, the Guest is obliged to accept it).
The Agency does not acknowledge any complaints related to matters that are not related to the facility (roadworks, beach cleanliness, the condition of facilities located in the immediate vicinity…).
The Agency is not liable for any weather conditions, the cleanliness or temperature of the sea, and other similar situations and events that may cause the displeasure of the Guest, and which are not directly related to the quality of the booked accommodation unit and retreat.
The Agency does not accept any complaints for services provided at a special discount (eg. last-minute bookings).
14. Court Jurisdiction
The Guest and the Agency undertake to settle any disputes that may stem from the application of this Contract in an amicable fashion. If this is not possible, then the competent court in Split shall have jurisdiction.
By paying the deposit, ie. the full amount for retreat, the Guest confirms that he accepts these General Terms and Conditions of Business in their entirety.